Pixel 9 phones in the US currently require manually activating Call Notes on every call to record, transcribe, and summarize them. Google has been spotted testing automatic call recording within the ...

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

Lee Davis is a tech analyst who has been covering the document imaging industry for over five years. Currently, Lee is the Associate Director of Software and Scanners at Keypoint Intelligence, where ...

Carrier equipment costs have declined rapidly for years because virtually all third tier carriers have few real subscribers in the traditional sense. There are plenty of access ports – the ports that ...

Karandeep Singh Oberoi is a Durham College Journalism and Mass Media graduate who joined the Android Police team in April 2024, after serving as a full-time News Writer at Canadian publication ...

“The operation of one call center (including both automated and live capabilities) for the benefit of one company in one industry does not remain static. Changes to a call center involving system ...

If you are interested in learning more about how you can automate ChatGPT to make phone calls for you this quick guide will show you how. By integrating ChatGPT-4 with telephony services to enable ...