Fellow VoIP blogger Ted Wallingford has posted a tale of woe about the company I often refer to as "Comcash." Seems as though Ted's problems started almost a year after he installed Packet8 VoIP on ...

As we all know by now, calling the cable company to try to cancel your service ranks somewhere between a mugging and hernia surgery. At Comcast, they send you over to a customer retention specialist ...

NEW YORK - Comcast is adding more social media representatives as it tries to improve its customer service. It is tripling the size of its social media team to 60, and could add more. That's just a ...

HUDSON — Once it’s operational, Comcast’s new customer support center in Hudson is expected to bring 100 new jobs to the region by year’s end, the company said Monday. During a press conference at the ...