Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. First, you want to keep your customers, of course—keep them happy and returning or referring ...

Many frontline workers promoted to supervisors lack the skills needed to lead. Promotions without preparation have their ...

If human resource personnel are serious about business impact, they should take these four steps to help frontline managers ...

Frontline managers typically represent the largest percentage of management positions within a company and supervise a majority of the workforce. These key individuals are the glue that holds business ...

As the holiday season approaches, 44% of managers in retail, hospitality and food service say they’re planning to hire more seasonal workers this year, according to an Oct. 3 report from Axonify.

Having a strong leadership team is important to the overall success of your company. As your company grows, the importance of the frontline manager grows with it. Frontline managers have a large ...

In the engineering department at a fast-growing startup, it’s just 10 a.m. on Monday, and people manager Brian is already wishing for Friday. He’s fielding technical questions from his team, resolving ...

Managers can have as big an impact on a person’s mental health as their spouse, according to research from The Workforce Institute at UKG. That’s not surprising when you consider how much time people ...

Healthcare organizations are facing unprecedented challenges. Senior leaders need, at a minimum, managers who can actually manage, and need to provide them the tools to be effective. In many ...

When it comes to transforming an organization’s strategy into results, frontline managers are the linchpin of business success. Few roles demand technical knowledge, expertise, and soft skills such as ...

To be effective safety leaders, front-line managers need the knowledge and confidence to deliver and implement safety training in their organizations. They also need the support and "buy-in" from both ...