Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

In a sea of help desk products dominated by a few vendors, one small to mid-tier provider gained strength through acquisition. Numara Software expanded its reach into the service desk management space ...

IT management and help desk software can help maintain the technical side of your business, but costly packages designed for big companies don’t scale well to smaller businesses. I’ve already ...

IT help desk platform that helps you track and resolve technical issues from your employees. Additionally, as an Information ...

Help desk vendors Remedy and Peregrine this week will separately introduce products designed to better align business processes with IT assets and service management, which users say helps to resolve ...

Modern help desk software has to fulfill many requirements nowadays. It must simultaneously satisfy the needs of the customers, the support agents and the company. Customers should feel comfortable ...

I closed out last year with several articles that prompted you to complete a short online survey. Several of you were kind enough to speak with me on the phone for some follow-up questions, and I'm ...

Salt Lake City – January 12, 2011 – LANDesk Software, a global leader in systems lifecycle management, endpoint security and IT service management, today announced LANDesk' Service Desk 7.4, a ...