Freshworks has signed a definitive agreement to acquire FireHydrant, a provider of AI-powered Incident Management software. The combination will bring together Freshservice’s IT Service Management ...

Operating a business in the current climate means overcoming challenges at every turn, particularly with regard to managing the technical elements. Perhaps you’re finding it hard to maintain your ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

Compare the features, pricing, pros and cons in our list of the best ITSM tools to decide which one is ideal for your business. Information technology service management software can be a lifesaver ...

BOSTON & SANTA CLARA, Calif.--(BUSINESS WIRE)-- Dynatrace (DT) (NYSE: DT), the leading AI-powered observability platform, and ServiceNow (NOW) (NYSE: NOW), the AI platform for business transformation, ...