CA Inc. announced new software, services and training programs yesterday to help customers implement best practices for managing an IT shop under the Information Technology Infrastructure Library ...
“They suggested ITIL and since then, we have been training staff and adopting ITIL best practices in our operation.” Making the first step Covering a wide range of IT practice areas, ITIL could be a ...
Over the last year, I’ve written on the topic of the Configuration Management Database as proposed by the IT Infrastructure Library in its best practices for service management. The CMDB has since ...
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