Recently, in the midst of step three of my health-insurance company's automated customer service system to get my call directed to the correct department, I got sassed. "I'm sorry, you seem to have ...
The best IVR systems enable businesses to manage inbound calls at scale, and empower customers to answer questions on their own. From simple phone menus to next-gen conversational IVR, this list ...
Our age-adjusted evaluation found that IVR calls had little impact on antidepressant medication adherence rates and that rates generally increased markedly with increasing age. We placed 39,020 ...
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