Creating a multilingual knowledge base in Freshdesk is a game-changer for businesses that serve a global audience. As companies expand their services worldwide, ensuring consistent customer support ...

There are times when you feel like you're drowning in a sea of information and struggling to connect the dots between ideas, projects, and those random sparks of inspiration. I tried various ...

Ever spend much too long trying — and failing — to rediscover articles you’ve partially read? This reporter’s been there, and it seems I’m not the only one. According to a 2021 Carnegie Mellon study ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...