One of the largest telecommunication providers that offers both wireless and wireline services in Canada wanted a credible third party to assess their contact center activities, identify service gaps, ...

A new method overcomes many of the limitations of existing hydrocarbons benchmarking practices and addresses the need for a single and precise measurement of operational performance that can be ...

Most pharmaceutical companies pay considerable attention to the operational performance of their clinical development enterprises. However, despite much anecdotal discussion of performance drivers — ...

PROSPER is a peer review service to promote at individual nuclear power plants the process and practice of learning from operating experience. It is part of the IAEA’s services for Member States to ...

Through literature review and collaborative design, we propose the Focus, Activity, Statistic, Scale type, and Reference (FASStR) framework to provide a systematic approach to health care operation ...

Striving for operational excellence is crucial for business success today. In a previous article, I discussed driving operational success through an effective annual planning process. I encouraged ...

The road to Hell may be paved with good intentions — but the tolls are expensive, especially in the fast-paced world of financial advising. Fortunately, the seven costly sins of poor operational ...

With a lower cost level in the value chain and rising market prices, the result for the fourth quarter increased significantly compared with earlier quarters in 2025 and same quarter in 2024. In 2025, ...

JetBlue Airways’ view of its fourth quarter financial results has brightened based on stronger-than-expected bookings and operational performance. The New York-based carrier disclosed in a 4 December ...

Sales hit a new record in 2022 and are expected to increase by a further 10.12% in 2023. Both gross profit and EBITDA margins have significantly improved in recent quarters thanks to an easing of ...

Q4 2025 Monthly Active Users of 95.8 million, representing the highest Q4 MAU additions in the Company’s history Paying Circles reached 2.8 million in Q4 2025, with full-year 2025 net additions of 576 ...