One of the largest telecommunication providers that offers both wireless and wireline services in Canada wanted a credible third party to assess their contact center activities, identify service gaps, ...

A new method overcomes many of the limitations of existing hydrocarbons benchmarking practices and addresses the need for a single and precise measurement of operational performance that can be ...

Most pharmaceutical companies pay considerable attention to the operational performance of their clinical development enterprises. However, despite much anecdotal discussion of performance drivers — ...

The theory of constraints, developed by Dr. Eliyahu Moshe Goldratt in the 1980s, identifies factors preventing your company from reaching its goals. The theory measures operational performance in key ...

PROSPER is a peer review service to promote at individual nuclear power plants the process and practice of learning from operating experience. It is part of the IAEA’s services for Member States to ...

Through literature review and collaborative design, we propose the Focus, Activity, Statistic, Scale type, and Reference (FASStR) framework to provide a systematic approach to health care operation ...

Unfortunately, this book can't be printed from the OpenBook. If you need to print pages from this book, we recommend downloading it as a PDF. Visit NAP.edu/10766 to get more information about this ...

Striving for operational excellence is crucial for business success today. In a previous article, I discussed driving operational success through an effective annual planning process. I encouraged ...

Net income of $268 million, EBITDA 1 of $507 million and Adjusted EBITDA 1 of $442 million Total refinery throughput of 808,000 barrels per day (bpd), including crude processing of 698,000 bpd, with ...

The road to Hell may be paved with good intentions — but the tolls are expensive, especially in the fast-paced world of financial advising. Fortunately, the seven costly sins of poor operational ...

With a lower cost level in the value chain and rising market prices, the result for the fourth quarter increased significantly compared with earlier quarters in 2025 and same quarter in 2024. In 2025, ...