Most dental teams don't want to deal with patient complaints. They listen politely as patients describe whatever problem they're having, but they never take any action. Instead, they shrug off the ...

When it comes to addressing grievances that affect Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores — such as “feeling unengaged in their care,” “lack of clear ...

When patients complain, it tends to bring you and your team members down. No one wants to hear about what they're doing wrong, especially from irritated patients who are unhappy with your practice.

Johns Hopkins University School of Medicine and Vanderbilt University Medical Center investigators report that physicians who attract more unsolicited patient complaints also tend to accept larger ...

Ajay Prasad is the CEO of GMR Web Team, a full-service healthcare digital marketing agency focused on patient acquisition and retention. As a healthcare provider, doing it right the first time is the ...

WORCESTER ― Alleging that major issues with patient treatment, including IV restrictions and chronic understaffing, have threatened patient health and led to two preventable deaths, Saint Vincent ...