EDN

Web Conferencing; SOHO IP Comm System; Predictive Dialing.

A significant product came to the enterprise conferencing market in December. WiredRed's (www.wiredred.com) e/pop Web Conferencing with multi-party video is feature-laden, but its nicest feature may ...
JD Supra

Company Using Predictive Dialer Prevails in Post-Facebook Decision

A federal court out of Nebraska recently issued a decision providing a decisive post-Facebook v. Duguid victory for a company using a predictive dialer. In Grome v. USAA Savings Bank, No. 4:19-CV-3080 ...
JD Supra

Split in New Jersey: Court Finds Predictive Dialers not covered by the TCPA– Contrary to Earlier Rulings by Different Judge In Same Court

As courts continue to address the definition of automated telephone dialing system (“ATDS”) within the Telephone Consumer Protection Act (“TCPA”) it was only a matter of time before we started seeing ...
The National Law Review

Have You Heard? Another ATDS Decision Out Today–This One Holding that Predictive Dialers Qualify Under the TCPA Even Without FCC Orders

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...
TechRepublic

Predictive Dialer vs Progressive Dialer (+ 3 Alternatives)

The main tradeoff between a predictive dialer vs progressive dialer is speed vs control. Learn about both and and how they compare. Before choosing between a predictive dialer and a progressive one ...
The National Law Review

District of Massachusetts Grants Summary Judgment to Plaintiff, Finds Predictive Dialer to be an ATDS (Automated Telephone Dialing System)

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...
PC Magazine

predictive dialer

An automatic telephone dialing system that dials from a list of numbers and turns the call over to an agent when a human responds. It increases productivity in a call center, because the agents can ...
Business Wire

ICM to Replace Competitive Predictive Dialer with SER's Call Management System--TM--; ICM to Use CPS Exclusively in Their Contact Centers

DULLES, Va.--(BUSINESS WIRE)--SER Solutions, Inc., the leading provider of call management solutions, today announced a new contract with International Community Marketing (ICM) in Florida for two new ...
EDN

The Smell of Predictive Dialing Success

Predictive dialing software has found growing acceptance among large numbers of call centers that can't afford the more traditional proprietary hardware dialing systems. Many of these software dialers ...