Probing questions also allows the agent to understand better how the customer feels, which might change how they talk to the customer. If the customer is distraught, they will improve the customer ...

Please provide your email address to receive an email when new articles are posted on . Nearly all patients spontaneously report cardinal symptoms like pain and nausea. Cognitive symptoms also can be ...

The Milwaukee County district attorney confirmed the new investigation surrounding the source of a letter threatening to kill President Donald Trump. Marjorie Taylor Greene Tells ’60 Minutes’ That ‘It ...

This story is free to read because readers choose to support LAist. If you find value in independent local reporting, make a donation to power our newsroom today. The leader of the California Senate ...