managers to come to agreement on the metrics they will use to operationalize their lofty visions. A bank had articulated its strategy as providing "superior service to targeted customers." But the ...

Businesses establish a balanced scorecard to align all their company activities. This type of performance management framework adds non-financial measures to traditional financial metrics and gives ...

Senior executives are responsible for developing the overall goals and strategies for an organization. Some organizations use strategy maps to translate intangible goals -- such as operational ...

So, after devising your strategic plan, create a Strategy Map and a Balanced Scorecard for explaining and executing it. With the Strategy Map, your people can all see their role in carrying out the ...

The following is reprinted with permission from strategicplanningMD.As simple a concept as balanced scorecards are, organizations still have difficulty implementing them effectively. Although the ...

Supply chains have faced huge impacts from the pandemic effects and now are going to be required to reboot their strategies. The new strategy rollout is crucial to reestablish supply chains’ ...

Mark Lack, Manager of Analytics Strategy and Business Intelligence with Mueller, was interviewed by John Furrier and Dave Vellante, theCUBE co-hosts, during the IBM Information on Demand 2013 in Las ...

Definition: A set of principles and analytic techniques for improving an organization’s performance in four general areas: financials, customers, learning and internal processes. What it means: ...

Medical Command leaders expect that cascading the Army Medicine Balanced Scorecard (BSC) to MEDCOM's major subordinate commands (MSC) will better align the entire organization towards achieving its ...

The balanced scorecard revolutionized conventional thinking about performance metrics. When Kaplan and Norton first introduced the concept, in 1992, companies were busy transforming themselves to ...

Building a scorecard can help managers link today’s actions with tomorrow’s goals. by Robert S. Kaplan and David P. Norton As companies around the world transform themselves for competition that is ...