SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Nextiva, the leading unified customer experience management (UCXM) platform, today announced the launch of Nextiva Workforce Scheduling, an expansion of the company ...
The partnership gives security operators a cleaner path to manage shifts, reduce admin work, and improve coverage. NEW ...
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Legion WFM, Rebus Labor Management Partner to Accelerate Data-Driven Labor Efficiency for Warehouses
Legion Technologies, an innovator in workforce management, and Rebus, a real-time warehouse analytics and labor management ...
AUSTIN, Texas--(BUSINESS WIRE)--Fourth, the leader in workforce and inventory management solutions to the restaurant, hotel, retail, and leisure industries, today announced its HotSchedules® solution ...
A 2025 survey of hospital and health system leaders commissioned by Medely revealed widespread reliance on contingent labor, with flexible clinicians representing anywhere from 11% to 50% of clinical ...
New partnership bridges the gap between long-range staffing decisions and daily intraday operations, helping contact centers reduce spreadsheet risk, align budgets to service goals, and improve ...
MakeShift, a leading cloud-based workforce scheduling platform designed for complex, rules-driven workforces, today announc ...
Workforce management software allows businesses to manage everything from payroll, benefits and human resources (HR) to recruiting, onboarding, performance and learning from one location. This helps ...
Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...
Precedence Research valued the global workforce engagement management (WEM) market at $9.4 billion in 2023 and expects it to hit $10.5 billion in 2024, topping out at $31.4 billion by 2034. This ...
Many contact center agents come, and then they go. It’s the nature of the role, especially for staff positions —job satisfaction is elusive and the work experience not to agents’ liking. For their ...
RingCentral, Inc. (NYSE:RNG), a global leader in AI-powered business communications, today announced it has been named a Leader in the IDC MarketScape: Worldwide AI-Enabled Contact Center Workforce ...
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