When customers call a company's customer service hotline, they are sometimes met with a long wait time that can be frustrating and often impacts their feelings about a company in a negative way.

Hackers are impersonating well-known cybersecurity companies, such as CrowdStrike, in callback phishing emails to gain initial access to corporate networks. Most phishing campaigns embed links to ...

Callback – also called virtual hold – has been around for over two decades. While there are uncertainties on who developed virtual solutions, us old-timers will remember that Virtual Hold Technology ...

How exciting! Your child got the callback. This is great news. Really, a callback is a win in itself. All too often actors get hung up on not actually booking a role—but you must know that to be ...

Cybersecurity researchers tracking the evolution of a type of phishing campaign, “Callback attacks”, have commented on their increasing sophistication and ability to dupe victims. Callback attacks ...

In a previous post, I shared five strategies for preparing for a job interview. These techniques still apply if you get called back for additional interviews. However, the callback stage is different ...