Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Without customers–customers who are catered to, empathized with ...

Customer-centricity is the discipline of attempting to see things from the customer’s viewpoint rather than from your own, including the essential understanding that those who are “in the business” ...

The healthcare sector faces a vexing dichotomy. Experts agree that patient-centric care is the key to improving outcomes and reducing costs. At the same time, many providers face challenges in ...

Study startup, and specifically, feasibility, site selection and activation, remains one of the most critical yet challenging early phases of clinical trial delivery. Despite technological and ...

Brand relevance is a constantly-moving target that CX and marketing professionals never stop chasing. For years, many leaders (including myself) have pursued a customer-centric approach to deliver ...

With few organizations being cited for great customer experiences today, companies need to increase their focus on customer-centricity, firmly embedding it into their corporate cultures and operating ...

Customer-centricity or getting closer to customers is often the focus of many executive meetings I attend these days. The question always arises, “how can we use new media to get closer to customers?” ...

Opinions expressed by Entrepreneur contributors are their own. While it has always been important, customer experience is quickly becoming an essential component to secure a competitive advantage in ...

Patient centricity has long been a buzzword in the world of pharma marketers, but what does true patient-centric marketing look like? In the MM+M sponsored podcast, “Redefining patient centricity at ...

BARRINGTON, Ill.--(BUSINESS WIRE)-- GE Healthcare, a leading provider of healthcare information technology, today launched Centricity* Business 5.0, the next-generation revenue cycle management ...

The Indian Army's designation of 2026 as the Year of Networking and Data Centricity marks a fundamental shift in military ...