ServiceNow's AI tools, developed internally under Kellie Romack, aim to boost IT services. The company noted more than 240 AI uses by December 2025.

His main piece of advice is simple - but not exactly a quick hack. McDermott said he rose through the ranks at Xerox (XRX) before moving on to CEO roles at SAP (SAP) and ServiceNow (NOW), largely ...

Sharath Chandra Macha says systems should work the way people think. If you need training just to do simple stuff, something's wrong ...

Researchers discover exploitable agentic AI technologies from ServiceNow and Microsoft. Securing agentic AI is already proving to be extremely challenging. Cybersecurity pros should adopt a "least ...

ServiceNow can’t catch a break. The software company’s earnings report beat expectations but investors are shunning the sector and still look wary of its acquisition strategy, sending shares lower on ...

ServiceNow reported quarterly earnings that beat expectations. The results weren't enough to quell concerns about slowing growth amid the company's acquisition spree. For the fourth quarter, ...

ServiceNow signed a three-year deal with OpenAI to use its intelligence models to offer AI agents to customers. ServiceNow will add OpenAI's GPT-5.2 into its enterprise platform. ServiceNow is in the ...

A vulnerability that impacts Now Assist AI Agents and Virtual Agent API applications could be exploited to create backdoor accounts with admin roles. Many software and SaaS companies are building AI ...

Authentication issues in ServiceNow potentially opened the door for arbitrary attackers to gain full control over the entire platform and access to the various systems connected to it. ServiceNow is a ...

ServiceNow has disclosed details of a now-patched critical security flaw impacting its ServiceNow artificial intelligence (AI) Platform that could enable an unauthenticated user to impersonate another ...

Cybersecurity researchers have discovered three malicious npm packages that are designed to deliver a previously undocumented malware called NodeCordRAT. The names of the packages, all of which were ...

ServiceNow Inc. Chief Executive Officer Bill McDermott extended his contract to remain with the software provider through at least the end of 2030. McDermott, 64, was named CEO in November 2019 after ...