A new framework restructures enterprise workflows into LLM-friendly knowledge representations to improve customer support automation. By ...

Ivan Battimiello earned a 2025 Global Recognition Award for technical leadership in secure systems engineering. His nine-year ...

Under the shift, which Google said would eventually be rolled out to all users, old addresses would remain active. Messages and services would not be lost. By Adeel Hassan For more than 20 years, ...

Perhaps it's the focus on empathy and connecting with our subscribers on a human level. Or all of the emphasis on writing in plain English—using colloquialisms, sentence fragments, emojis, and even ...